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Shipping & Returns

Shipping

We are an Australian based company and do not currently ship to New Zealand or Internationally. Unfortunately if you are based overseas and try to shop, you will not be able to complete the checkout process.

We are strictly an online ecommerce business and do not offer local pick-up.

To remain viable we have set a minimum order amount of $50.00 excluding shipping. A fee of $5.00 will be automatically calculated and added to the order balance, on all orders falling below the $50.00 minimum.

We ship out promptly and whenever possible, try to get orders out to customers within 1-4 business days.

Unfortunately Australia Post continue to increase the prices on all of their Express Post Satchels far too regularly. We have to put up our shipping prices in line with Australia Post increases as and when they occur.

Australia Post Overnight Express Satchels** are currently our default method of shipping because they offer fast, reliable and convenient shipping for our customers.

We have temporarily set the following Australia Post Express Satchel postage rates per order including packaging and handling. As mentioned, these prices may increase without notice in line with Australia Post Satchel increases.

Small Value and/or Combined orders up to 500 grams at a rate of $11.15 or Larger Value or combined orders up to 3kg gram at a rate of $15.50 including packaging and handling.

Items heavier than 3kg will be automatically calculated based on weight and dimension during checkout. With heavier orders, a courier service may be used.

**Please note that Regular Express Overnight Satchels do not require a signature on delivery and do not include any insurance. Australia Post "safe drop" these satchels, if it is appropriate to do so. If you prefer a signature and insurance for your order, please upgrade to the *Australia Post Platinum Express service.

If you require the Platinum Express *Guaranteed Overnight, insured service with signature or Registered Post, please go to the Express Postage Upgrade Category and purchase Upgrade Postage. If your order is urgent, in the comments section of your order, please mention that your order is urgent and requires fast shipping. We will upgrade your shipping to a Platinum Express service and although we cannot always guarantee same day shipping, we will do our best to get your order posted out to you on the same day or as soon as possible thereafter

*Please be aware that Australia Post Guaranteed Overnight Services only apply to postal codes appearing on the Australia Post designated overnight area codes list.

We do not profiteer from postage and in many instances, we do not cover our picking, packaging and handling costs.

The cost of postage over the counter at the Post Office does not include the cost to our business of packing staff, packaging materials and fuel. We have to take these expenses into account, to remain viable.

Thank you for your support and understanding, we do appreciate it and will do our best to give you the best possible shopping experience.

Returns

We accept product returns within 15 days of purchase and will provide an exchange or refund if the product is faulty, is not fit for its intended purpose or does not match our description.

The returned item must be in saleable condition including original packaging, including instruction manuals and all accessories.

Returned Item must be unopened, unused and in original condition.

We will assess the condition of any returned goods prior to offering an exchange or refund.

Refunds will be issued using original payment method.

Unless there has been an acknowledged packing error by Metal Clay Australasia Pty Ltd, all return shipping must be paid by the buyer and no shipping refund will be made.