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Shipping & Returns

Shipping

Currently we do not ship Internationally. Unfortunately if you are based overseas and try to shop, you will not be able to complete the checkout process.

We are strictly an online ecommerce business and do not offer local pick-up.

To remain viable we have set a minimum order amount of $50.00 excluding shipping. A fee of $5.00 will be automatically calculated and added to the order balance, on all orders falling below the $50.00 minimum.

We ship out very promptly and whenever possible, try to get orders out to customers within 1-4 business days.

Australia Post continue to increase the prices on all of their Express Post Satchels regularly.

We have absorbed the additional cost of satchels for months but have to put up our shipping prices in line with any future increases.

We have temporarily set the following Australia Post Express Satchel postage rates per order including handling but please note that these prices may increase without notice.

Small Value and/or Combined orders up to 500 grams at a rate of $10.83 or Larger Value or combined orders up to 3kg gram at a rate of $15.27 including packaging and handling.

Items heavier than 3kg will be automatically calculated based on weight and dimension during checkout.

Regular Express post satchels offer a reliable, trackable and fast service and for this reason we only offer Express service or in some instances with heavier orders, a courier service.Please note that Regular Express does not include any insurance.

If you require the Platinum Express *Guaranteed Overnight, insured service or Registered Post, please go to the Express Postage Upgrade Category and purchase Upgrade Postage. In the comments section of your order, please mention that your order is urgent and requires fast shipping. We will then upgrade your shipping to a Platinum Express service.

Although we cannot always guarantee same day shipping, we will do our best to get your order posted out to you on the same day or as soon as possible thereafter.

*Please be aware that Australia Post Guaranteed Overnight Services only apply to postal codes appearing on the Australia Post designated overnight area codes list.

We do not profiteer from postage and in many instances, we do not cover our costs.

The cost of postage over the counter at the Post Office does not include the cost to our business of packing staff, packaging materials and fuel which we have to take into account to remain viable.

Thank you for your support and understanding, we do appreciate it and will do our best to give you the best possible shopping experience.

Returns

We accept product returns within 7 days of purchase and will provide an exchange or refund if the product is faulty, is not fit for its intended purpose or does not match our description.

The returned item must be in saleable condition including original packaging, including instruction manuals and all accessories.

Returned Item must be unopened, unused and in original condition.

We will assess the condition of any returned goods prior to offering an exchange or refund.

Refunds will be issued using original payment method.

Unless there has been an acknowledged packing error by Metal Clay Australasia Pty Ltd, all return shipping must be paid by the buyer and no shipping refund will be made.