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Shipping & Returns

We are an Australian based company and do not currently ship to New Zealand or Internationally. Unfortunately if you are based overseas and try to shop, you will not be able to complete the checkout process.

We are an online ecommerce business and do not offer local pick-up.

To remain viable we have set a minimum order amount of $50.00 excluding shipping. A fee of $5.00 will be automatically calculated and added to the order balance, on all orders falling below the $50.00 minimum.

We ship out promptly and whenever possible, try to get orders out to customers within 1-4 business days.

Unfortunately Australia Post and the courier and freight services we rely on, regularly increase their prices. We have to put up our own postage and shipping prices to cover those increases.

Although Australia Post Express Satchels** are our preferred method of shipping, we also use Registered Priority Post, Regular Parcel Post, Sendle or TNT if we deem it necessary or appropriate dependant on the order size and order content.

We have set the following shipping rates per order including packaging and handling. Unfortunately these prices may change without notice in line with the cost of Australia Post services and or the costs associated with the other freight and courier services we use.

Small Value and/or Combined orders up to 500 grams at a flat rate of $12.65. Larger Value or combined orders up to 3kg gram at a rate of $16.45 including packaging and handling.

Items heavier than 3kg will be automatically calculated based on weight and dimension during checkout. With heavier orders, Australia Post or a courier service may be used.

**Please note that Regular Express Overnight Satchels do not require a signature on delivery and do not include any insurance. Australia Post "safe drop" these satchels, if it is appropriate to do so.

**Due to changes within Australia Post and their implementation of the "no signature" rules to protect staff against the COVID19 virus, the Platinum Express *Guaranteed Overnight, insured service with signature can no longer be offered. If your order is urgent, please mention that (in the comments section of your order) Although we cannot make any guarantees, we will do our best to ship the order out as soon as possible.

*Please be aware that Australia Post Guaranteed Overnight Services only apply to postal codes appearing on the Australia Post designated overnight area codes list.

We do not profiteer from postage and in many instances, we do not cover our picking, packaging and handling costs.

The cost of postage over the counter at the Post Office does not include the cost to our business of packing staff, packaging materials and fuel. We have to take these expenses into account, to remain viable.

Thank you for your support and understanding, we do appreciate it and will do our best to give you the best possible shopping experience.

Returns

We accept product returns within 15 days of purchase and will provide an exchange or refund if the product is faulty, is not fit for its intended purpose or does not match our description.

The returned item must be in saleable condition including original packaging, including instruction manuals and all accessories.

Returned Item must be unopened, unused and in original condition.

We will assess the condition of any returned goods prior to offering an exchange or refund.

Refunds will be issued using original payment method.

Unless there has been an acknowledged packing error by Metal Clay Australasia Pty Ltd, all return shipping must be paid by the buyer, and no shipping refund will be made.